At Paul Wong Real Estate, Epping, we understand the value of your investment asset, our commitment to you is to look after your property as if it was our own. So you can be assured of the best management of your property, all matters are treated with utmost care and professionalism. Our experienced teams are committed to providing you with our friendly and personal service to achieve your goals.
We maximise exposure of your property to prospective tenants through effective mediums; internet, signage and open houses. We ensure high quality photos are selected for the promotion.
Careful Tenant Selection
Our professional team is totally focused on finding the best tenant in the quickest timeframe. A detailed screening process is applied, including a face to face interview with the applying applicants. We verify and assess information on:
- Stability in Employment
- The tenant is financially capable of paying the required rent.
- The tenant will maintain your property to the standard required.
- We discuss with you and together choose the most suitable tenant.
Thorough Agreement Preparation
Once the tenant has been interviewed and approved for your property we will arrange the signing of the Residential Tenancy Agreement and the lodgement of the Rental Bond. All documentations are carefully checked for accuracy to ensure the owner’s rights are protected.
Prior to the signing of a Residential Tenancy Agreement we carry out a carefully detailed condition report. Photographs are taken prior to the signing of the first Agreement, which are kept on file. Both the initial inspection report and the photographs are referred to at the end of the tenancy to ensure that the tenant’s Rental Bond is accurately disbursed.
The first inspection is carried out after the first three months of occupancy and at six month intervals thereafter. Following a periodic inspection, we will forward you a written report detailing the condition and recommend routine maintenance.
Prompt Rent Collection
To ensure that rent is paid on time and with convenience to our tenants, we offer various payment methods including Internet Banking, Bank Cheque, Money Order.
Strict Arrears Control
At Paul Wong Real Estate, we regularly check the arrears report so that the tenants who fail to pay their rent on time, for whatever reason, are contacted immediately. Those that do not respond are served with a warning letter explaining that if they fail to pay, or do not contact us to make arrangements to pay, will be served with a Termination Notice.
Managing the Tenant
It is our duty as your Managing Agent to ensure that the tenants are well informed as to what is expected of them under the Tenancy Agreement. From the regular mowing of lawns, to the payment of rent in advance, to the behaviour of visitors to the property or the control of noise, we manage the tenant for you, ensuring, as much as is possible, that the terms of the Tenancy Agreement are complied with.
Accounting to You
At the end of each month we disburse monies and send a detailed statement for your property. The Statement details the rent period, the rent collected and any disbursements made on your behalf. Your rent monies can be electronically deposited into a nominated account.
Repairs and Maintenance
We monitor repairs proactively. We act on repairs according to your instructions in the Management Agency Agreement. In most cases we report repair requests to you and you have the option to attend to the repairs. Should any repair of more urgent nature be reported, such as loss of power supply, we will attend to this as soon as possible, as it is an essential service.
We maintain complete records of maintenance carried out to your property for future reference. Repairs carried out on your behalf are paid for from the rent monies held in Trust. Details are printed on your monthly Rent Statements with a copy of the relevant invoices attached for your reference. An explanatory letter will be sent to you at time of repair.
Timely Payment of Outgoings
From the rent collected on your behalf we can arrange payments of all the standard property outgoings as you instruct in the Management Agency Agreement. Such accounts can include Council Rates and Strata Levies. With reference to Water Rates, we will automatically invoice the tenant for any water usage charges, where the property is separately metered.
When the tenancy is to be terminated by either party the following steps are initiated:
- Arrange suitable access arrangements with the outgoing tenant to show the property (if applicable)
- Re-assess the asking rent for the property (if necessary)
- Determine any renovation work necessary for the property
- Ensure that the tenant carries out any last minute cleaning and repairs to the property.
Immediately after the tenant has vacated the property; we will conduct a thorough inspection to determine the refund of the tenant’s Rental Bond.
Annual Rental Reviews
We ensure you enjoy full market rental for your property. We regularly assess the rental on your property taking into account factors such as current market rental rates of similar properties, the vacancy factor in the area, the general condition of the property, and the quality of the tenant and the length of their tenancy. Where we see that a rent increase can be justified we will advise you and seek your instructions.
Disputes with the Tenant
Disputes between landlords and tenants are not uncommon but if handled with professionalism and diplomacy most can be solved expediently. We, as your agent can represent you at the hearing, preparing the case from start to finish. Preparation may include obtaining quotes and taking photos of the property (in case of bond disputes) or researching rental market comparisons in the case of disputes over rent increases. The findings of the Residential Tenancies Tribunal are final, and may not always be to your satisfaction, so it is almost always beneficial to try and solve the problem in its early stages.
As an effective service organisation, we should always be available when you want to talk to us. Our office is open 6 days a week and our Property Management team are contactable on mobile phones.
Paul Wong Real Estate is committed to managing your valuable asset well. Through the above we are goaled on maximising your property’s rental return.
Why not give us a call to discuss further or fill out the form by clicking on the word “appraisal form” below.